Frequently Asked Questions

Sinaqua Waterless

• Why does Sinaqua Waterless offer contract-free service?

  In our industry, contracts often create unnecessary obligations and can be long, complex, and restrictive. These agreements typically force customers into commitments even when they don’t require service. For example, a beer garden with an outdoor seating area may not use that space in winter but would still be obligated to pay for services under a contract. By offering a contract-free service, we ensure that you only pay for what you actually need, without unnecessary long-term commitments.

• Why are delivery, installation, and after-sales service free?

  Service is included in our sales process because we stand behind our products. You only pay for the products you use—no additional fees for installation, delivery, or after-sales support.

• What exactly does this service include?

  Our service is tailored to your actual needs rather than fixed contract terms.

  For example:

  • If you need five boxes of paper, we won’t force you to take a fixed amount dictated by a contract.
  • If storage space is limited, we can deliver three boxes now and the remaining two later.
  • With regular visits, we assess your needs, check for shortages, and offer suitable solutions.

  This ensures that you receive exactly what you need, when you need it—nothing more, nothing less.

• How much does the service cost?

  Our service is free with product purchases. This includes:

  • Delivery
  • Replacements & Refills
  • Consultation & Support

  The only charge applies to complete restroom cleaning, as this requires additional resources.

• What is the key principle behind Sinaqua Waterless technology?

  Our product range is based on three fundamental criteria:

  Eco-Friendly Design: Products must save water, reduce electricity consumption, or provide other environmental benefits.

  Hygiene & Safety: Our solutions are designed for high-traffic facilities, ensuring that users remain protected from pathogens when used correctly. Closed systems offer better hygiene than open ones.

  Cost Efficiency: Our products help businesses save money.

  • Larger soap dispensers with refillable tanks are more cost-effective than single-use cartridge systems.
  • Waterless urinals eliminate the need for plumbing and flushing, reducing water bills and maintenance costs.

  At Sinaqua Waterless, we focus on sustainability, hygiene, and cost savings, providing innovative and environmentally responsible solutions.